Terms and conditions

mypension - Service Terms and Conditions

You should read these Terms and Conditons before you us the mypension website.

Please contact the mypension supportline on 0191 424 4200 if you have any issueswith the content of these Terms and Conditions.

Please refer to our Privacy Policy on our Privacy Notices page for details of the information we hold about you, or the way we use your information.

In these Terms and Conditions the following words have the following meanings:

mypension is the name of the online service you are accessing.

Password and username/login name mean the password and name you use to identify yourself when you use mypension.

We, us and our means South Tyneside Council providing pension services for Tyne and Wear Pension Fund and Northumberland County Council Pension Fund.

You, your and yourself refer to the person who has entered into this agreement with us.

Device means your Mobile, Tablet, PC or alternative supported browser method you use to access mypension.

These Terms & Conditions apply to your use of mypension in relation to Pension record(s) we hold. They explain the relationship between you and us in relation to mypension.

1. You are responsible for keeping your username and password private to prevent unauthorised viewing of your account. If you suspect either of the above have been compromised you will need to amend your security settings for access immediately.

2. The information shown via mypension is accurate as at the date shown but may be subject to change. If you suspect any of this information to be incorrect, please contact us securely through mypension.

3. Please note that any amendments made to your contact details will be updated immediately through mypension. You are also advised to check that the changes made are correct. If not, please contact us securely through mypension

4. Data in respect of your pension record(s) is held in accordance with Data Protection legislation in force.

5. Access to mypension may occasionally be unavailable due to maintenance. It can also be affected by your Internet Service Provider, your Internet connection or the device you are using. If you experience connection difficulties you are advised to retry accessing mypension.

6. Although we have appropriate provision to ensure that our website and its links are virus-free, you are advised to ensure that you have adequate anti-virus protection installed on your device.

7. The values generated from any benefit projection within mypension are estimated values only and therefore do not confer any statutory rights. They are calculated in accordance with current regulations and are provided on the understanding that they are not legally binding.

8. Any calculations made within mypension are applicable to your Local Government Pension Scheme benefits only and therefore do not include any benefits payable in respect of any in-house Additional Voluntary Contribution (AVC) arrangement you may have. However when you retire we will provide you with the options and amounts due from your AVCs.

9. Unauthorised access to mypension contravenes the Computer Misuse Act 1990 and may incur criminal penalties as well as damages. Please proceed only if you are an authorised user.

10. You agree not to submit anything on mypension which is illegal or which could be considered defamatory or abusive.

11. You agree to indemnify us against all claims, damages, losses, liabilities and costs arising from or in connection with your use of mypension and your breach of any of these Terms and Conditions.

12. We will not have any financial liability to you for damages as a result of a breach of these Terms and Conditions by us. Nothing in these Terms and Conditions attempts to exclude or restrict our liability for any matter which it would be illegal for us to do so.

13. The laws of England will govern these Terms and Conditions and you agree to submit to the exclusive jurisdiction of the English Courts.